William Lytle

3293 Hidden Brooke Court

New Castle, PA 16105

724-658-5890 home

ablytle@comcast.net

CAREER SUMMARY

Global Network Operations and Project Management – Results-Driven Executive with over 25

years of experience in leading and improving Network Operations Organizations, Network

Engineering, Service Desks, Data Centers, Field Services, and Service Delivery Teams in the

Commercial, Federal Government, and Higher Educational communities. Expert qualifications and

experience in all aspects of Telecommunications including: Network Operations Center (NOC)

planning & construction, budgeting, optical networking, voice networking, application development,

process development, vendor management, and the creation of metrics to be used for Service

Level Agreements. Former White House Communications Agency member (WHCA) and NASA

Engineer. Resolute problem solver with strong communications, interpersonal and leadership

skills. Demonstrated ability to work effectively at all organizational levels with both internal and

external customers. Strong work ethic with credentials to effectively manage people and processes

will add value and contribute to bottom line results. Key skills include:

  · Systems Consultation / Evaluation

  · Network Management

  · Program Management

  · Project Implementation / Management

  · Disaster Recovery Planning

  · Staff Training / Coaching

  · Cost Reduction / Savings

  · Service Desk Management

  · Change Management

  · Risk Management

  · Performance Management/Metrics

  · ITIL v3 Foundations

  · ISO 20000 ITSM

  · Active Top-Secret Clearance

PROFESSIONAL EXPERIENCE

Internet2, Ann Arbor, MI

2014 - 2016

A non-profit organization providing 100G connectivity to hundreds of colleges and universities

around the globe on the world’s largest research and education network

Associate Vice President – Network Operations

Reported to Executive VP of Network Services. Responsible for leading the 24 x 7 x 365 Global

Network Operations Centers at the University of Indiana for Internet2’s 100G SDN, AL2S Global

Network. Selected Accomplishments;

  · Led Engineering, Service Desk, Provisioning, Software Development, Service Delivery, and

Business Operations organizations.

  · Authored domestic & international NOC Operational Level Agreements.

  · Project Manager for the European Space agency to deliver Copernicus satellite data to NOAA

locations in the United States.

  · Created all network and staffing organization metrics and reports.

  · Implemented ISO2000 ITSM process and procedures.

  · Guest speaker at Internet2 conferences and events.

Tom Jones

Page 2

Federal Government Contractor, Washington, DC

2008- 2014

As a contractor for the Federal Government I was selected for leadership and Program

Management roles to improve government Network Operations organizations. These organizations

include: Executive Office of the President (EOP), DHS, NIH, GSA, and the Department of Defense.

Vice President / Program Manager

Reported to CEO, Government CIO’s, and many members of executive leadership. Selected

Accomplishments;

  · Authored the 2012 Network Operations Improvement Plan for the Executive Office of the

President.

  · Consolidated Network Monitoring applications for GSA to provide true network event

correlation.

  · Implemented Network Risk Management process for NIH.

  · Wrote several Network Operations proposals for federal contractors.

  · Improved Network Operations staff and performance at GSA.

Level3 Communication, Broomfield, CO

2003 - 2014

Level3 is the third largest provider of transport networking in the world. I directed and managed

300 Network Operations staff.

Senior Director Network Management & Business Operations

Reported to VP of Network Operations. Selected Accomplishments:

  · Led Planning & Disaster Recovery Team for the 2008 Democratic National Convention

  · Project Manager for 5 network integrations from acquired companies.

Federal Government Contractor, Washington DC area

1992 – 2003

Network Manager and Engineer for NASA, DHS, and the US Army Research Laboratory. Selected

accomplishments include;

  · VoIP Engineer on CWIN (Critical Warning Information Network)

  · Built and tested NASA circuits

  · Monitoring and troubleshooting of circuits for space shuttle and satellite missions

US Army Signal Corp, White House Communications Agency

EDUCATION

BS Computer Science, University of Pittsburgh, Pittsburgh, PA

US Army Technical Controller, Fort Gordon GA

DOD AN-FSC 78 Satellite Operations, Fort Detrick MD

Satellite Systems Operator for the Department of Defense

TECHNICAL SKILLS

NOC Applications: Hands on experience and professional training in management of HP Network

Node Manager, Solar Winds, CA Unicenter, Remedy, Sales Force, and ServiceNow.

Office Software: Advanced expertise and professionally trained in MS-Office including Word, Excel,

PowerPoint, as well as Visio and MS-Project.

ITSM: ISO2000 Certified, ITIL v3 Certified, FEMA Disaster Recovery Planning

Other: NASA Certified Controller, Cisco CCNA, Exceptional Technical Writer.

1983 – 1992

Decorated US Army Signal Soldier with Technical Control and SATCOM training travelling with the

President and working in the White House as well as being stationed at several overseas locations.